COVID-19 Update

A New Normal in Patient Care

Our Doctors and staff remain committed to our core value of patient care, and this value guides us now as we begin the process of re-opening our doors to you. We are now accepting appointments for routine eye exams and other eye care needs.

You can feel confident with a visit to our office knowing we have revisited every step in your visit, with your safety and that of our employees in mind. We are evaluating new regulations as they emerge to ensure compliance with the latest guidance from state and local authorities. This includes providing Personal Protective Equipment (PPE) such as masks and gloves to all office personnel.

We have also outlined rigorous disinfection and cleaning procedures that are required by our staff after each patient encounter (Enhanced Check-in) and monitored hourly by a dedicated staff in our office. This staff is always also responsible for monitoring the number of people in the office to adhere to social distancing protocols and keeping a strict eye on patient flow throughout the office.

What is the staff doing differently?

All Doctors and staff are required to take dedicated training courses prior to returning to work for patient care. This training was designed with safety in mind and includes every step in the patient journey. Each staff is also required to submit to a basic screening at the beginning of every shift. This includes temperature check and evaluation of any signs or symptoms related to Covid-19. Employees exhibiting signs or symptoms will be asked to return home immediately.

Employees will sanitize hands upon entering the office and will wash their hands through out the day. All employees will wear masks and gloves (when necessary), regardless of their role in patient care.

Our eye Doctors will limit the number of patients per day in order to comply with state guidelines on occupancy and social distancing. This is best for all patients and employees, regardless of age or risk level as it reduces interaction in every hour we are open. We ask our Patient to come alone to limit the number of people while inside our clinic.

What to do prior to your appointment.

Please visit our website to www.bellinghameyes.com and select Patient Form to

download our form prior to your visit. This will reduce the time needed for your appointment.

What to expect upon arrival at the office.

Patients and visitors are encouraged to wear their own mask or cloth face-covering upon arrival to the facility (as communicated to them prior to their appointment). If not, they will be offered a mask or cloth face covering as supplies allow, which should be worn while they are in the facility. Masks do not need to be placed on children under the age of 2, on anyone who has trouble breathing, or otherwise unable to remove the mask without assistance. If a patient chooses not to wear a mask, he or she may be asked to reschedule their appointment to a future date.

It is important to note that only patients are allowed inside the practice. If the patient is a minor or otherwise in need of assistance, one person may accompany the patient, all others will be asked to wait outside or in their car.

Each patient entering the clinic will be asked to sanitize their hands, submit to a temperature check, and conduct the health assessment questionnaire prior to checking in for your appointment.

Patients (and their additional guest) will be granted access only after completing the required pre-screening assessment. If the pre-screening assessment conditions are not met, you will be asked to reschedule your appointment to a later date to protect you and our employees.

What to expect during your visit.

All equipment or instrument used throughout the pre-testing process and while in the exam lane will be disinfected between every patient encounter.

We’ve put a lot of thought into the new process of picking out your new eyeglasses too! Any frames touched by you or the optical staff/ optician will be set aside in a designated bin for disinfection prior to returning to the frame board.

What to expect when picking up eyewear.

As with new guidelines surrounding the eye exam process, we ask that only the patient enter the office to pick up eyewear.

We ask our patients to call our office to set up an appointment so we can dispense your eye glasses when they are ready. In the even that the patient needs adjustment, We also offer curb-side service , just call our office and one of the staff will come out to your car and help you out.

You may be asked to wait briefly either outside or in your car if the occupancy limit of the office has been met. All patients will be signed in and fit with their product, and eyeglass frames and cases will be wiped down prior to finalizing the dispensing of frames.

We will continue to react quickly and keep you updated as information becomes available.

Please take care, stay healthy, and we look forward to seeing you soon.

From,
Bellingham Family Eye Clinic Doctors and Staff